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Frequently Asked Questions

FAQs

 Clean and Simple Cleaning™: Frequently Asked Questions

Why should I choose Clean and Simple Cleaning™ over your competitors?

You should choose Clean and Simple Cleaning™’s housekeeping services for many reasons. One of which is that we are a locally owned and operated house cleaning business, which means we will always be willing to meet with you face to face and give you the best experience possible. Stacie McMillian opened Clean and Simple Cleaning™ in 1991, although with much more experience now, she is still running the same great cleaning service that she did 30 years ago. Clean and Simple Cleaning™ began using green cleaning products by Betco to help reduce toxic chemicals in your home and in the air we breathe. Not to mention we have expert trained staff and a quality assurance manager to make sure the staff is adhering to and following proper instructions. Our employment process is strenuous, so we can provide you with the most loyal and experienced staff to clean your home. We pride our self on being reliable and trustworthy and make sure we exceed your expectations with our cleaning service.

How often will you clean my home?

Customized house cleaning services are available weekly, every other week, 3 week rotations or monthly service. Each home is custom bid to meet the customer’s needs with a guarantee on the quality of work performed.

What cleaning products will you be using?

Clean and Simple Cleaning™, Inc. provides all of its cleaning products and equipment, we will not be using anything that you have in the house already. This is because Clean and Simple Cleaning™ trains its employees on what product to use on every surface so using unknown products could potentially damage your house if not used currently. We are also making efforts to be environmentally aware by eliminating paper surveys and adding non-toxic products. We are constantly making changes to better the working environment for our employees and to make sure we can deliver a better service for our customers.

The following is a list of products our housekeeping employees use on regular basis:

  • Green Earth Natural APC: This product is used as an all-purpose cleaner.
  • Green Earth Glass Cleaner: Used on all glass surfaces.
  • OxyFect-G Peroxide Disinfectant Cleaner: Disinfectant used mostly bathrooms.
  • Green Earth Natural Degreaser: Degreaser used mostly on kitchen counters.
  • Vinegar: Is used on request on glass surfaces and on hardwoods diluted with water to wash them.
Can I get an over the phone estimate or do you have to come to my home?

We offer in home, over the phone, and written estimates. All estimates are free and hold no obligation. To get a written estimate you will have to go to our “estimate” tab on our website and fill out the information. In order to give an accurate house cleaning estimate we will need to know what type of service and how many square feet we will be cleaning. For any other estimates you will need to call the office at (425)673-4733.

I noticed that your office is in Lynnwood and I live in Marysville, will you still come clean my home?

Yes! We service all of Snohomish Country and some of North King County. Here are some of the cities we are most active in.

  • Alderwood Manor
  • Bothell
  • Brier
  • Clearview
  • Edmonds
  • Everett
  • South Everett
  • Lake Stevens
  • Lynnwood
  • Maltby
  • Marysville
  • Mill Creek
  • Mountlake Terrace
  • Mukilteo
  • North Seattle
  • Shoreline
  • Snohomish
  • Richmond Beach
  • Woodinville
Do I have to be home when you are cleaning?

No, as long as you have a way to let us in when you are not home there is no reason for you to have to be there. However, if it makes you feel more comfortable we welcome you to stay and watch what we do. All of our house cleaning employees are trustworthy and friendly, they do have a schedule though so make sure to give them enough space to get their work done.

I have a dog that cannot get out of the house, how can I trust that your employees will follow precise instructions?

Our employees are given bonuses when they have no complaints and follow directions accurately. None of them want to lose out on their bonus or upset a customer. We have instruction sheets that the employees follow verbatim that ensure they are meeting your expectations and ours; we also have a Quality Assurance Manager that goes over the details of each house.

How will I let the cleaning crew in my house?

There are a few ways that you can let our crew in. One way would be an extra key. You could leave the key at our office, we handle all keys professionally and securely, or you could leave a key hidden near your front door with instructions on where to find it, such as under the mat, or in the planter. We also can use garage openers, or codes. We assure you that all the information and keys you provide us will be handled securely and returned to you if you ever discontinue service. However, if we cannot enter your house or the key is no where to be found, you will be charged with a lockout fee, for more information visit our policy section.

Is your company insured?

Our employees are insured to protect against any loss or breakage that may occur while we clean your home. All employment taxes are paid and all employees are covered under workman’s compensation if one of our employees are hurt on the job.

How do I cancel or reschedule a clean if I am sick or something comes up?

We require 48 hours notice for reschedule or cancellations. There will be a $45.00 charge for no notice cancellations and lockouts. If you are sick and it’s your cleaning day, please call our office by 7:30 am. We will do our best to reschedule your cleaning that same week. Please do not have us clean if your family is home with the flu. Remember you are home because you are contagious! Thank you.

Do I have to do anything to prepare for my cleaning service?

Yes! We do not pick up your stuff and then clean. Here are some simple steps to follow prior to us arriving.

  • Make your home accessible. A key that is accessible to the cleaning person(s) is usually the best method. A fee will be charged if we are unable to access your home. (See House Cleaning Service Cancellation procedures.)
  • Turn off alarm system. If you choose to leave the alarm on and have the service disarm, we will not be held responsible for false alarms or misuse of the alarm system.
  • Have your home picked up and ready to be cleaned to avoid additional charges.
  • Have your valuables put away to avoid accidents. Limited liability protection for valuable antiques or non-replaceable items.
  • Customer has 30 days to request or report damaged or broken items for replacement or repair. After 30 days customer assumes liability.
  • Let us know how we are doing. Complete the Customer Service Evaluation that is left at the time of service, or submit your comments online at Yelp, Superpages, Facebook or any other online site. We appreciate your feedback and use it to help improve our services!
Do you offer a satisfaction guarantee?

Your business is important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for, is not satisfactory, contact us within 24 hours and we will make arrangements to rectify the situation. If you believe we did an outstanding job please write a review of us on an online site so others can see what our service has to offer. We love to read customer reviews!

How do I pay for my cleaning services?

You can either pay with a check, Mastercard/Visa, or online. A check is used by leaving it with us at the office, or leaving it on your kitchen table for our cleaning crew to pick up. We also take Master card and Visa, we will take your card number and then charge the amount after the service is finished. We recently added an option to make your payment online.

Why to choose Clean and Simple Cleaning™

Certified & Trustworthy House Cleaners

  • Thorough Background Checks
  • Licensed, Bonded, Insured and Experienced
  • E-Verified Professionals
  • Highly Trained Cleaning Staff
  • Locally Lynnwood Owned

Great Disinfecting, Sanitizing and Cleaning

  • Whole House High Quality Cleaning
  • Thorough Cleaning Checklist
  • Choose Your Cleaning Schedule
  • 100% Satisfaction Guarantee
  • All Equipment and Supplies Provided

Review your job from Clean and Simple Cleaning™

Testimonials for Clean and Simple Cleaning™

We have used Clean and Simple for over 2 years and we have been very satisfied with the cleaning we have received. Also a shout out to Nikki B. that has been cleaning our salon for the last month or more and doing a excellent job!

Cynthia Fox

I have been using Clean & Simple for a little over a year now. Kayla is my main cleaner and occasionally brings one other person with her. Today was Kayla and Cat- they both did a great job, very friendly, professional and left my house sparkling clean. Thank you !

Alexa Meinhold

 

We used Clean and Simple twice now to clean a family members home since they are no longer able to do their own cleaning. Brooke is the person we will continue to request as she did an amazing job the first time and today she did another great job!! Brooke takes pride in her work, does a thorough job, is efficient, is punctual and has a positive personality.

C S

Our family have been using Clean and Simple Cleaning every two weeks for 5 years and they are always professional, consistent and do a fabulous job! We know that the house will be cleaned to an exceptional standard every single time. The staff are amazing and respectful and I would definitely recommend their services. A big shout out to Kayla, who went above and beyond this week with an outstanding clean!

Melanie Carroll

Brooke does a great job! She always asks for feedback to make sure we're happy with the work. She's so friendly, it's nice having her there. A special shout out to Brooke for her hard work on our house yesterday, when it was above 80 degrees inside. Thank you!!

Risa Harlow

Stacie And Amber reading form a binder in a kitchen

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