FAQs

We’re a locally woman-owned and operated business with over 30 years of experience serving Snohomish County. Our expert staff, rigorous hiring process, and commitment to quality ensure you get the best cleaning experience. Plus, we back our services with a 24-hour guarantee.

We offer weekly, bi-weekly, or 3 to 4-week rotations. Choose the frequency that fits your home’s needs, maintenance preferences, and budget. Every service is customized and guaranteed.

Clean and Simple Cleaning™, Inc. provides all of its cleaning products and equipment. The following is a list of products our housekeeping employees use on regular basis:

• Betco Green Earth All-purpose Cleaner: a versatile cleaner safe to use on any hard surface not harmed by water
• Betco Green Earth Glass Cleaner: used on glass and mirrors for a streak-free shine
• Betco Green Earth Peroxide Cleaner: brightens grout and tile without the harsh fumes of bleach
• Betco Green Earth Degreaser: used in the kitchen to grease, oils and fats - works better than "traditional" degreasers, without any of the harsh chemicals
• Betco Green Earth Daily Floor Cleaner: a pH neutral cleaner safe to use on most hard floors that leaves them extra shiny and clean
• Other Products: Soap and Water is our favorite cleaning duo.  For wood floors we also use vinegar and water. When deeper cleaning is required, less environmentally friendly products may also be used.

We provide free, no-obligation estimates over the phone and can email you detailed proposals. Occasionally, we may need to do an in-person estimate for accuracy. Call us at (425) 673-4733 or request a quote online.

Yes! We service most of Snohomish County and some of North King County. Check our locations page or call us at (425) 673-4733 to confirm service in your area.

No, we only need to be able to gain access to your home which can be done with a door code or key box.  Of course, if you would like to be home, we love meeting our clients in person!

We’re pet-friendly!  With that in mind, we need to be able to efficiently and safely do our job. We like to add information on our client’s work order about their pet(s).  After all, we are coming into their home too!

There are a few ways that you can let our crew in. One way would be an extra key. You could leave the key at our office, we handle all keys professionally and securely, or you could leave a key hidden near your front door with instructions on where to find it, such as under the mat, or in the planter. We also can use garage openers, or codes. We assure you that all the information and keys you provide us will be handled securely and returned to you if you ever discontinue service. However, if we cannot enter your house or the key is no where to be found, you will be charged with a lockout fee, for more information visit our policy section.

Yes, our employees are insured for any loss or breakage during cleaning, and we cover all employment taxes and workers’ compensation.

Please provide 48 hours' notice for reschedules or cancellations to avoid charges. Exceptions may be made for emergencies or illnesses on a case-by-case basis. No fees are incurred if you reschedule within the same week.

We do not want you to clean before we come, however there are some simple steps to get the most out of your cleaning service.  Ensure we have access to your home, disarm alarms, and tidy up to avoid extra charges. You might also choose to put away valuables to prevent accidents.

Your business is important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for is not satisfactory, contact us within 24 hours and we will make arrangements to rectify the situation. 

If you believe we did an outstanding job please submit an online review of us on an online site so others can see what our service has to offer. We love to read customer reviews!

We’ll charge your credit card on file the day after your cleaning. We accept Visa and MasterCard. Regular service clients can also leave a check for the cleaning crew to turn into the office.